Showroom Assistant

Showroom Assistant

Department: Consumer and SME Sales 

Location: Addis Ababa, Ethiopia 

Type of Employment: Full-Time 

Reports to: Direct Sales Manager (Will report to Head of Strategy and Marketing until the DSM is hired)

About Dodai:

Dodai Manufacturing Plc (Dodai), is a recently incorporated organization launched in Addis Ababa, Ethiopia on August 01, 2023. Dodai is a fast-growing organization with a mission of making e-mobility accessible to everyone in Africa through its innovative products and services. Dodai plans to provide brand-new electric two-wheelers by assembling them here in Addis Ababa and plans to expand to major regional cities in Ethiopia by the end of 2024. It’s thus looking to engage dynamic Ethiopian talent to ensure the achievement of its goals. 

Purpose of the Position:

We are looking for a friendly and professional Showroom Receptionist to join our team and be the first point of contact for our valued customers. You will play a vital role in creating a welcoming and informative environment for visitors, while providing administrative support to ensure the showroom runs smoothly.

Responsibilities:

• Greet showroom visitors with a warm smile and professional demeanor.

• Determine the nature of each visitor's inquiry and direct them to the appropriate salesperson or department.

• Answer phone calls in a courteous and professional manner, taking messages and forwarding them to the relevant staff.

• Maintain a clean and organized reception area, ensuring brochures and other guest materials are readily available.

• Schedule appointments for salespeople and manage the showroom calendar.

• Use the cash register machine and print receipts.

• Process paperwork as needed, such as agreements with customers, copying company documents for customers information forms and test drive requests.

• Assist the sales team with administrative tasks, such as data entry or preparing sales documents.

• Maintain a positive and professional attitude at all times, contributing to a welcoming atmosphere for all visitors.

• Answer customer questions about the products on display.

• Degree in any field.

• Minimum of one year of experience in a customer service or reception role (retail experience a plus).

• Excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.

• Strong organizational and time management skills, with the ability to prioritize tasks and multitask effectively.

• Able to operate a cash register machine 

• Proficient in computer use (Word, Excel, Google applications).

• A positive and professional demeanor with a focus on exceeding customer expectations.

• Ability to work independently and as part of a team.