Waiter & Barista

Job Summary 

A Waiter & Barista who assume the position in American Community Association is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter & Barista will also be required to have extensive knowledge of various hot drinks processing.

Specifically, responsible for performing the following tasks to the highest standards:

• Greeting members in a friendly and welcoming manner.
• Providing American standard customer service to all members and guests.
• Manage guest queries in a friendly, timely, and efficient manner
• Works in a supportive and flexible manner with other departments.
• Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
• Presents menu, answers enquiries and makes suggestions regarding service to restaurant guests.
• Clears and resets counters or tables at conclusion of each course.
• Computes bill and accepts payment.
• Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the restaurant and the satisfaction of guests.
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

• 2-4 years’ experience as Waiter (Waitress) & Barista, including regular interactions with international clients and/or managers.
• Knowledge and familiarity with Western/U.S. customer service standards is preferred.
• Level III & above in Food & Beverage Service, Hospitality or related field.
• Certificate or Formal appreciations in Hot Drinks preparation is an advantage
• Strong service skill with very good Understanding of customers’ needs
• Must possess excellent customer service, communication and interpersonal skills to interact effectively and respectfully with local staff and association members.
• High level Spoken and written fluency in English and Amharic.