Call Center Operator

Ethio Impact Consulting Plc is looking for a Call center operator on behalf of an Insurance Broker company. Under the overall direction of the sales manager, making calls, recording data, and keeping track of results.

DUTIES AND RESPONSIBILITIES

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information
• Follow communication “scripts” when handling different topics 
• Forward calls to the right recipient
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types 
• Ability to multi-task, set priorities and manage time effectively 
• Has skill in feeding and keeping data.

DEPARTMENT:  Customer Service

•  BA Degree in Any filed
• Work Experience (years):1 
• Full-Time