IT Officer

Background of IRC:

The International Rescue Committee (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At-work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. IRC leads the way from harm to home. Began work in Ethiopia, 1999 in response to severe drought that happened in Ethiopia’s Somali region. Currently, providing assistance in ten different regions implementing emergency and development programs in health, water and sanitation, economic recovery and development (ERD), women’s protection and empowerment, education, child protection, and multi-sectoral emergency response.

The IRC has a focus on narrowing the gender gap in humanitarian aid and ensuring that we contribute to gender equality, diversity, and inclusion in both our programs and operations by working to establish a context where our clients (including those from minority groups) enjoy the same rights and opportunities as well as an equal access to services. The IRC also has a strong commitment to creating an equitable and inclusive culture, where safeguarding is upheld in our workplace and programs. We are determined to protect our clients and staff from safeguarding violations through prevention and, where misconduct is alleged, to address it without fear or favor.

Job Overview/Summary:  

The IT officer is responsible to support/assist IRC staff directly or indirectly related with any computers and IT equipment’s, and software, IRC standard and IRC work related. The IT Officer is responsible for the implementation of the IRC IT Policy and training staff on the IT policy. The IT officer also needs to perform tasks which are requested from the immediate supervisor and technical supervisors from Addis this position reports to Senior Field Manager and will have the following responsibilities:

Major Responsibilities:

• Ensure all IRC standard software are installed on every IRC computers
• Support staff in Network, Hardware and software issues
• Make sure the Network Infrastructure is properly functioning.
• Ensure IRC Computers are Safe and Virus Protected
• Frequently monitor the internet usage of the office Internet connection.
• Support Procurement officers in Identifying the right IT related equipment’s purchase
• Follow up on IT related equipment maintenance in collaboration with other units
• Prepare field visit program/schedule and implement it.
• Remotely Check KACE machines in the field and include their status in the weekly report.
• Frequently travel to the field for IT support visit as planned and as the need arise.
• Take IRC computer inventory audit report periodically.
• Keep track of helpdesk tickets and assign them to the responsible staff
• Manage Melkadida/Dollo Ado Offices’ network including the Servers,Aps and PABX system
• Follow up if internet connection is not working or when there is slow connection.
• Install and maintain Local-area networks (LAN), which includes all field offices in IRC Ethiopia Program.
• Installing and configuring network devices like Print Server, Switch/Hubs, Router and cabling (Class B).
• Configure a computer to connect to the local area network.
• Installing and configuring network software on a server.

Ensure proper naming and tagging of IT equipment and ensure safe software is installed.

• Properly name all IRC computers and network devices.
• Periodic inspection and auditing of IT and network equipment.
• Remove unsafe and not licensed as well as non IRC standard software from computers.
• Follow up all IT equipment's i.e. computers, printers and photocopiers are dust protected.

Provide continues IT support and Training

•  Follow up computer and network users are using internet service without interruption.
  
• Provide continues support for IRC staff on,

• On Prologs usage. 
• BVA system usage
• Finance software e.g. sun
• Printer and Scanner usage.
• IT equipment usage.
• On how to access IRC network and web based services.
• On how to take backups from their system and recovering files.
• Awareness creation about IRC IT police and on IRC web based services individually and in-group.
• Work in cooperation with the ISP (Internet Service Provider) Ethio-Telecom to fix problems when service failure occurred from their side.

• Orient and train new user staff on IRC web based services and polices. Such as:

• IRC IT policy
• Webmail.theirc.org
• MS-Outlook
• Selfservice.rescue.org
• Learning.theirc.org
• Rescuenet.theirc.org
• Sendit.theirc.org

• Provide Ms office training for IRC staff as per the demand

Configure and setup IRC hardware and other web services

• MS-Outlook
• Network devices and internet access
• TCP/IP Printer or Network printer, standalone printer
• Scanner
• Prolog and File server
• CDMA
• SMART phones

Safeguarding Responsibilities: -

• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC [team/office]
• Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Job Requirements:

Educational Requirements

•  BSC/MSC in computer science, Information Technology, or other related fields
•   2 years of relevant experience with the first degree.
•   1 years of relevant experience plus a post-graduate degree. 

Relevant Experience :                                                                             

• Relevant experience in Networking, System Administration, Database Management and IT Support
• CISCO, MCSE or Other certifications/trainings in Information Communication Technology, Trainings on Advanced/specialized computer applications are advantages
•  LAN administration and Windows Server 2008 experience.
•  NGO experience is a plus.

• Language Skills;- Fluency in English and other local languages advantageous.