Ethiojobs: Customer Service Officer Job at Smile Specialty Dental Center (Job Expired)

Job Description:

Smile Specialty Dental Center is a privet dental medical center which is provides variety of

dental clinical service treatment by applying the latest technology, Invisalign is one to

straightening your smile with more predictable result, Hollywood smile as well. Smile

specialty dental center is based in Addis Ababa Bole Rowland near the bridge. We are

looking for a potential experienced customer service officer full time employee.

Main Responsibilities

The objective of this role is to deliver exceptional customer service by focusing on service skills and

ensure all required operational parameters are met and adhered to. He/she is closely involved in

interacting with customers on a day to day basis, placing orders, clarifying and resolving customer

complaints and queries, determining the cause of the problem, providing best resolution.

Main Duties

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer enquiries.
Talking to people and proactively solving issues
Be responsible for converting customers into passionate loyally
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about service/product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Manage, supervisor and lead the receptionist in the reception area.
Responsible for e-booking follow up and facilitate appointment and response according to the customer need.

Employment Type: Permanent

We encourage female candidate to apply for this position

Don’t pay or send money to a potential contract of employment or for pre-employment

Job Requirements:

Qualification:

Degree in Customer Service Management, Marketing management, Sales and procurement Management, computer science (IMS), and related field.

Essential Key Selection Criteria
Customer Service Officer Experiences.
Smile Specialty Dental Clinic
Excellent interpersonal and communication skills and the ability to maintain a pleasant and friendly working manner.
Excellent time management skills and a high degree of flexibility.
Ability to work efficiently and effectively with a high degree of attention to detail.
Outlook email and calendar management systems, Power point and Excel.
Touch typing and transcription.
Hosting and Hospitality

Experience:

At least 2 years' of relevant work experience.
Ability to stay calm when customers are stressed or upset.
Comfortable using various social media.
Experience working with customer support.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and priorities work.
Experience in customer service or call Centre background preferred.
Knowledge of multiple languages English is Must
Educational Level: Bachelor Degree

Posted:

03.28.2024

Deadline:

04.07.2024

Job Category:

Admin, Secretarial and Clerical, Customer Service, Information Technology

Employment:

Full time

Location:

Addis Ababa

Customer Service Officer