Operations Assistant (Compliance)

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy.

 Background

 Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Division in the Department of Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programs.

 Under the general supervision of the Senior Movement Operation Manager,  the direct supervision of Senior Operation Assistant - Compliance, the Operations Assistant (Compliance) is responsible for undertaking movements activities, with the following duties and responsibilities:

Core Functions / Responsibilities:

1.  Undertake compliance activities in an assigned area or areas, such as project monitoring and evaluation, training, youth services, project reporting, project support and/or protection. 
2.  Provide administrative assistance in monitoring and evaluation activities, including assisting with administering surveys, interviews and focus groups and assisting with logistical activities related to preparing for surveys, interviews and focus groups. 
3. Assist with the logistical aspects of staff training sessions that others are facilitating, including such tasks as preparing training materials, reserving and preparing the training venue, organizing necessary IT and other equipment, organizing supplies and refreshments for training session participants and assisting with logistical details during training sessions.
4. Provide support to the Senior Operations Assistant (Compliance) in relation to a wide range of special projects serving all pillars of Movement Operations in the Region as well as Movement Operations management and IOM Units that are outside of, but support, Movement Operations activities. In relation to project reporting, assist as needed with compiling information for reports and distributing reports within IOM Ethiopia for internal use. 
5. Update relevant databases with compliance-related content, particularly in relation to services for vulnerable beneficiaries as overseen by the Senior Operations Assistant (Compliance). Assist in performing quality checks (QC) of compliance-related data in relevant databases while proactively bringing to the attention of supervisors any compliance-related data issues.
6. Assist the Senior Operations Assistant (Compliance) in the administration of a Transit Center Youth Services area and in maintaining an environment that is conducive to the education of children and young adults. In this capacity, help in providing equal access to the Youth Services area for all children, arrange for adequate supervision during center hours, promote the center through visual materials and announcements, and ensure equipment and materials are available, appropriate, clean and safe for use by children.
7. Assist the Senior Operations Assistant (Compliance) with creating and organizing youth-themed recreation times and classes at the Transit Center using known educational content and curriculum in the language(s) of the children being served. Assist in finding creative ways to deliver Transit Center-relevant lessons related to personal hygiene, environmental awareness and community health.
8. Assist the Senior Operations Assistant (Compliance) in working with Transit Center staff members to ensure that special attention is brought to the hygiene and consistent stocking of items used by children. 
9. Provide regular reports on the work being accomplished to supervisors and team members.
10. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA.)
11. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Senior Operation Assistant - Compliance or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
12. Perform such other duties as may be assigned. 

Required Qualifications and Experience

Educational Qualification

• Completed secondary [high school] education required and five years of relevant working experience.
• Three years of relevant working experience with a bachelor’s degree in economics, statistics and other related fields.

Experience

• Prior experience as a trainer or facilitator, working with youth or on protection-related issues is a distinct advantage

Skills

•  Strong computer skills - Word, Excel and Internet
• Strong interpersonal and communication skills.
• Ability to work under pressure with minimum supervision.
• Attention to detail and ability to organize.

Languages

• Fluency in English (oral and written) and Amharic is required.
• Working knowledge of refugees’ language including Tigrigna, Somali, Arabic, and other local languages is desirable

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – Behavioural Indicators level 2

•  Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Managerial Competencies – Behavioural Indicators level 2

•  Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Other

Any offer made to the candidate about this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa, and authorizations by the concerned Government, where applicable. Only candidates residing in either the country of the duty station or from a location in a neighboring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and a work permit, as applicable.