Receptionist/Social Media Manager

Company Overview:

Scepto Import, a leading name in the import and manufacturing, is currently seeking a dynamic and elegant young lady to join our team as a Receptionist/Social Media Manager. This dual-role position is designed for a highly motivated individual who excels in customer service and has a passion for digital engagement. The ideal candidate will be the face of our company, greeting clients and visitors with a warm and professional demeanor while also managing and growing our online presence through various social media platforms.

Job Description:

As a Receptionist/Social Media Manager, you will be responsible for creating a welcoming environment for our clients and visitors, managing front desk activities, and implementing strategies to enhance our brand's visibility online. Your role will involve:

• Greeting visitors and clients, ensuring they feel valued and assisted.

•  Managing incoming calls and correspondence, providing information, and routing messages accurately.

•  Developing and executing social media strategies to increase engagement, brand awareness, and customer retention.

• Creating and scheduling engaging content across all social media platforms, including posts, stories, and updates.

• Monitoring social media accounts, responding to comments, messages, and customer inquiries in a timely and professional manner.

• Collaborating with the marketing team to align social media strategies with overall marketing goals.

•  Analyzing social media performance, generating reports, and adapting strategies as needed.

• Ensuring the reception area is tidy and conducive for clients and visitors.

Qualifications:

The ideal candidate for the Receptionist/Social Media Manager position will possess the following qualifications:

•  Proven experience in a receptionist role with responsibilities for customer service and administrative support.

• Strong experience in managing social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) with a track record of growing followers and engagement.

• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients and team members.

• Proficiency in digital tools and software (MS Office, social media scheduling and analytics tools).

•  A bachelor’s degree in Communication, Marketing, Business Administration, or related field.

• Creative and strategic thinker with the ability to multitask and prioritize workloads.

• Knowledge of digital marketing tactics, including SEO and content marketing, is a plus.

• Ability to handle sensitive information with discretion and maintain confidentiality.

• Warm, professional demeanor with strong interpersonal skills.