Call Center Team Supervisor
Expired 9 months ago!
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- Job Description:
- Job Summary
The Call Center Team Supervisor is responsible for supervising, managing and monitoring, motivating team members on a daily basis.
He/she will be responsible for providing the company’s guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. And, is responsible for creating a cohesive team that works efficiently together to maximize the team's potential.
Duties and Responsibilities- Managing the day-to-day operational activities of the team.
- Motivating the team to achieve operational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential, if necessary.
- Empower team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting employees’ performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
- Checking and assisting the team with necessary work equipment and facilities.
- Prepare reports and present them to the Line Manager.
- Reporting the daily operational activities to the Line Manager.
- Performs other assigned tasks within the overall scope of his/her role
Our values:
- Loyalty
- Teamwork
- Being Positive
- Respecting others
- Transparency
- Creativity
- Independence
- Neutrality
Number of employees needed for this position : 4 (four)
- Job Requirements:
- Qualifications:
- Bachelor’s Degree in Management, Economics & Master Business Administration (if any), or other related fields.
- Fluency in English and Amharic, both written and verbal.
- Ability to use Microsoft Office programs including Excel, Word, Outlook, and PowerPoint in a professional way.
Abilities:- Excellent interpersonal and communication skills both written and verbal.
- Self-starter with the ability to work with minimal supervision.
- Good organizational, multitasking, and time-management skills.
- excellent interpersonal skills to build quality relationships with the team and the Line Manager
- Be goal-driven, and manage the team's day-to-day activities efficiently
Experiences:- At least 6/8 years of working experience in an operational environment or similar.
- Excellent communication skills and interpersonal skills and the ability to deal with people.
- Proven administrative and IT skills, and an ability to maintain accurate records.
Required Training:- Training in the field of operation, HR & Finance (if any).
Physical and personality traits required:- Flexible and able to work well under pressure
- Capable of working collaboratively with team members to achieve objectives.
- Posted:
- 06.05.2023
- Deadline:
- 06.12.2023
- Job Category:
- Business and Administration, Economics, Management
- Employment:
- Location:
- Addis Ababa