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Snap Plaza 8th floor, Bole Next to The Millennium hall. Addis Ababa, Ethiopia
Job Description:
Job Summary

The Call Center Team Supervisor is responsible for supervising, managing and monitoring, motivating team members on a daily basis.

He/she will be responsible for providing the company’s guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. And, is responsible for creating a cohesive team that works efficiently together to maximize the team's potential.

He/she will be able to act proactively to ensure smooth team operations and effective collaboration and should have a track record of team motivation and positive performance results. He/she needs to display excellent interpersonal skills to build quality relationships with the team and the Line Manager, be goal-driven, and manage the team's day-to-day activities efficiently. Relying on experience and judgment to plan and accomplish goals and a wide degree of creativity is expected.

Duties and Responsibilities

    • Managing the day-to-day operational activities of the team.
    • Motivating the team to achieve operational goals.
    • Developing and implementing a timeline to achieve targets.
    • Delegating tasks to team members.
    • Conducting training of team members to maximize their potential, if necessary.
    • Empower team members with skills to improve their confidence, product knowledge, and communication skills.
    • Conducting employees’ performance reviews.
    • Contributing to the growth of the company through a successful team.
    • Creating a pleasant working environment that inspires the team.
    • Checking and assisting the team with necessary work equipment and facilities.
    • Prepare reports and present them to the Line Manager.
    • Reporting the daily operational activities to the Line Manager.
    • Performs other assigned tasks within the overall scope of his/her role

    Our values:

    • Loyalty     
    • Teamwork     
    • Being Positive     
    • Respecting others     
    • Transparency
    • Creativity     
    • Independence     
    • Neutrality

    Number of employees needed for this position : 4  (four)

    Job Requirements:
    Qualifications: 
    • Bachelor’s Degree in Management, Economics & Master Business Administration (if any), or other related fields.
    • Fluency in English and Amharic, both written and verbal.
    • Ability to use Microsoft Office programs including Excel, Word, Outlook, and PowerPoint in a professional way.
    Abilities:
    • Excellent interpersonal and communication skills both written and verbal.
    • Self-starter with the ability to work with minimal supervision.
    • Good organizational, multitasking, and time-management skills.
    • excellent interpersonal skills to build quality relationships with the team and the Line Manager
    • Be goal-driven, and manage the team's day-to-day activities efficiently
    Experiences:
    • At least 6/8 years of working experience in an operational environment or similar.
    • Excellent communication skills and interpersonal skills and the ability to deal with people.
    • Proven administrative and IT skills, and an ability to maintain accurate records.
    Required Training:
    • Training in the field of operation, HR & Finance (if any).
    Physical and personality traits required:
    • Flexible and able to work well under pressure
    • Capable of working collaboratively with team members to achieve objectives.


    Posted:
    06.05.2023
    Deadline:
    06.12.2023
    Job Category:
    Business and AdministrationEconomicsManagement
    Business and Administration, Economics, Management
    Employment:
    Location:
    Addis Ababa
    (RIDE) Hybrid Designs PLC (RIDE) Hybrid Designs PLC

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