Customer Service Officer (Maker) -For Branches under Dessie District Office

Customer Service Officer (Maker) -For Branches under Dessie District Office

DB/ Vacancy-0130/23

Job Summary

• The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Academic & Professional Qualification

Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.

• Year of Graduation : 2021 and onwards

Experience

• Zero (0) year of experience
• Not more than 30 years of age (for external applicants)

Required Behavioral & Leadership Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Office applications and good command of the core banking system.

Place of Work: -

·         For Dessie Area, (Dessie, Kombolcha, Hayik, Harbu, Bestima & Kutaber) Amharic & English

·         For Woldia Area, (Woldia,  Mersa, Wuchalie, Marye, Kobo & Hara) Amharic & English

·         For Gashena Area, (Gashena, Kone, Flakit, Geregera & stayish) Amharic & English

·         For Lalibela Area, (Lalibela, Bilbala, Dibko, Dabo Ketema, Shemshaha, Gragn Amba, Lalkiw & Ayna Bugna) Amharic & English

·         For Sekota Area, (Sekota, Asketema , Hamusit, Dehana) Amharic & English

·         For Bati Area, (Bati, Gerba, Degan, salmeny &Worsay) Amharic, English & Oromifa

·         For Mille Area, (Millie, Endifo, Eliwuha) Amharic, English & Afargna

·         For Semera Area, (Logiya, Dubti, Assayta, Semera & Dechoatho) Amharic, English & Afargna

·         For Chifera Area, (Chifera & Ewa) Amharic, English & Afargna

·         For Kemissie Area, (Kemissie, Mekoy, Kara korie, Majetie & Chefa robit) Amharic, English & Oromifa

·         For Shewarobit Area, (Shewarobit, Abay Atir, Senbetie, Jewuha & Ataye) Amharic, English & Oromifa

·         For Wogel Tena Area, (Wogel Tena, Dawunt, Gosh Meda, Tsehay Mewcha) Amharic & English

·         For Degolo Area, (Jama, Woreilu, Kabie, Legehida, Mida Oromo & Masha) Amharic & English

·         For Kelala Area,  (Kelala, Luguama, Akesta, Woyn amba, Tirtira) Amharic & English

·         For Mekaneselam Area, (Mekaneselam, Genetie, Robit, Abay, Dilfrie, Segno Gebeya) Amharic & English

·         For Wegedi Area, (Wegedi, Kabie demasko, Mentetie, Lemmi, Sekashinbra, Gorj, Yagie, Aba gorba,) Amharic & English

·         For Tenta Area, (Tenta, Mekdela, Ajibar, Woretej, Fito, Aba Boru Meda, Masha, Tulu Awliya) Amharic & English

·         For Sayint Area (Sayint, Mehal Sayint) Amharic & English

·         For Debre Birhan Area       (Debre Birhan, Mendida, Chacha, Cheki, Keyit, Gudo Beret, Debelie, Gosh bado, Ankober, Chinbrie, Rob Gebya, Mitaq, Gundi, Derefo, Tsigyreda, Aba motie, Birbisa, Dilila, Baso dengora, Kasima, Nase, Elezef school, Addis amba, Amangult, Muti cherkos, Wushawshign, Weynabadega, Dibut, Mahal amba, Metkoriya, Geft, Angolela, Goshu ager, Adesgy, Alyu amba) Amharic & English

·         For Sheno Area    (Sheno, Shola gebeya, Hagere Mariam, Yermata Ager, Fara, Koremash, W/amba, Senbeliet, Tulefa, Hamus gebeya, Gina Ager, Senbo & Kotu) Amharic, English & Oromifa (some kebeles)

·         For Enewari Area (Enewari, Jihur, Lemi, Deneba, jiru, Ensaro, Kokob mesk, Woberi, Ehud gebeya, Muketuri, Megentya, Belbelit fytra, Lamgeno, Denbi, Salaysh, Gosh wuha, Guramba & Yetnora) Amharic & English         

·         For Debre Sina Area (Debre sina, Tarma Ber, Asfachew, Mezezo, Armaniya, Merqoroyos, Waja, Shola amba, Mafud, Sela dingiey, Tarma ber, Mezezo, Aysofie, Sasit, Birka, Begoch gat, Filagenet, Ziftif dingay, Agam ber, Altokyna mengist & Zum amba)     Amharic & English               

·         For Mehal Meda Area (Mehal meda, Menz Mama, Menz Keya, Menz Gera, Menz Lalo, Molalie, Zemero, wozd, Tsehay sina, Guasa, Yigem, Ashen, Shola, Amed washa, Dargegn, Talt, Kolakol, Ameja, Wogerie, Molalie megenteya, Bash, Layzbr, Kolo margefiya, megenagna, Astoya, Aego, Tach yigem, Shisho, Kubit, Tor mesaya, Yamsa, Talt & Andit tid) Amharic & English               

·         For Alem Ketema Area(Alem Ketema, Merahabiety, Fetra, Gerem, Afezez, Yesa, Meragna, Ryma, Kolash & Giryt) Amharic & English               

·         For Arerti Area (Arerti, Minjar, Minjar shekora, Meteh bla, Mintamir, akrmit & Shenkora) Amharic & English             

·         For Rabiel Area (Rabiel, Gishe ( Rabel), Feres byt, Wflek, Asfafit, girar amba, Shebeto) Amharic & English   

Female applicants are highly encouraged to apply