Customer Service Officer (Maker) -For Branches under Bahir Dar District Office

Customer Service Officer (Maker) -For Branches under Bahir Dar District Office

DB/ Vacancy-0129/23

Job Summary

• The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Academic & Professional Qualification

·         Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.

• Year of Graduation : 2021 and onwards

Experience

• Zero (0) year of experience
• Not more than 30 years of age (for external applicants)

Required Behavioral & Leadership Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Office applications and good command of the core banking system.

Place of Work: -

·         For Bahir Dar Area ( Adet,Merawi Hamusit, Zegie, Zenzelma,Tis abay) Amharic & English

·         For Gondar Area (Maksegnit, chuahit ,Ambagiorgis,Tikle dingaye,Gorgora,kola Deba chilga ,Teda)   Amharic& English

·         For Debremarkos Area  (Amanuel, Denbecha, Lumame, Yejubie, Basoliben, Debreelias, Amber, Robgebeya, Kuy,)  Amharic& English

·         For Finoteselam Area (Mankusa,Bure,shindie,wogeda) Amharic& English

·         For Injibara  Area (Dangila,Durbete,chagni,Ehudit,Addis Kidam Azena,Sekela,Tilili,zigem) Amharic& English plus Agewegna is preferable

·         For Addis zemen  area  (Woreta,Infranz,Ebinat) Amharic& English

·         For Bichena area (Dejen,Debrework,Mergeche,Felge) Amharic& English

·         For Motta area    (Gendewoin,Gonji Kolela,Mertolemariam) Amharic& English

·         For Gendawuha Area (Metema Yohhanis,) Amharic& English

·         For Debark Area  (Dabat,Adarkaye,Beyda) Amharic& English

·         For Humera Area  (Maykadra,Adebay) Amharic, English and Tegregna

·         For Dansha Area    (Bahakar,Adiremete) Amharic, English and Tegregna

·         For Sanja Area       (Soreka,Ashire) Amharic& English

·         For Shawura Area (Delgie,Kunzela,Atsedemariam, Delego, kuara) Amharic& English

·         For Estie area (Jaragedo,Aferewanat,DebreTabor,Simada and Andabet) Amharic& English

·         For Jawi    (Pawi) Amharic & English plus Agewegna is preferable

·         For Nifasmewucha (Nifasmewucha) Amharic

Female applicants are highly encouraged to apply