Customer Service Officer (Maker) -For Branches under Adama District Office
Expired 10 months ago!
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Dashen Bank S.C Jobs
- Job Description:
Customer Service Officer (Maker) -For Branches under Adama District Office
DB/ Vacancy-0128/23
Job Summary
- The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
- Job Requirements:
Academic & Professional Qualification
· Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.
- Year of Graduation: 2021 and onwards
Experience
- Zero (0) year of experience
- Not more than 30 years of age (for external applicants)
Required Behavioral & Leadership Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Office applications and good command of the core banking system.
Place of Work: -
· For Adama Cluster Area( Adama, Dera, Olenchiti ,Modjo, Bishoftu, , Koka, Alemtena, Meki, Doni) Amharic, English & Afan Oromo
· For Arerti Cluster Area (Arerti, Balchi, Ejere, Metebila) Amaric and English
· For Assela Cluster Area (Assela, Eteya, Kersa ,Huruta, Sagure, Ogolcho) Amharic, English & Afan Oromo
· For Bekoji Cluster Area (Bekoji, Assasa, Adaba, Dodola, Siltana, Gobesa, Meraro) Amharic, English & Afan Oromo
· For Arsi Robe Cluster Area (Arsi Robe, Ticho, Adele, Diksis, Gesgar) Amharic, English & Afan Oromo
· For Awash Sebat Kilo Cluster Area (Metehara, ,Awash sebat kilo, Awash Ariba, Mieso, Gewane) Amharic, English, Afaric and Afan Oromo
· For Abomsa Cluster Area (Abomsa, Bole Nura Era, Abajema, Aseko, Chole, Gololcha). Amharic, English and Afan Oromo
Female applicants are highly encouraged to apply
- Posted:
- 06.03.2023
- Deadline:
- 06.15.2023
- Job Category:
- Accounting and Finance, Banking and Insurance, Customer Service
- Employment:
- Full time
- Location:
https://www.dashenbanksc.com/