Customer Service Officer (Maker) -For Branches under Adama District Office

Customer Service Officer (Maker) -For Branches under Adama District Office

DB/ Vacancy-0128/23

Job Summary

• The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Academic & Professional Qualification

·         Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.

• Year of Graduation: 2021 and onwards

Experience

• Zero (0) year of experience
• Not more than 30 years of age (for external applicants)

Required Behavioral & Leadership Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Office applications and good command of the core banking system.

Place of Work: -

·         For Adama Cluster Area( Adama, Dera, Olenchiti ,Modjo, Bishoftu, , Koka, Alemtena, Meki, Doni) Amharic, English & Afan Oromo

·         For Arerti Cluster Area (Arerti, Balchi, Ejere, Metebila) Amaric and English

·         For Assela Cluster Area (Assela, Eteya, Kersa ,Huruta, Sagure,  Ogolcho) Amharic, English & Afan Oromo

·         For Bekoji Cluster Area (Bekoji, Assasa, Adaba, Dodola, Siltana, Gobesa, Meraro) Amharic, English & Afan Oromo

·         For Arsi Robe Cluster Area (Arsi Robe, Ticho, Adele, Diksis, Gesgar) Amharic, English & Afan Oromo

·         For Awash Sebat Kilo Cluster Area (Metehara, ,Awash sebat kilo, Awash Ariba, Mieso, Gewane)  Amharic, English, Afaric and Afan Oromo

·         For Abomsa Cluster Area (Abomsa, Bole Nura Era, Abajema, Aseko, Chole, Gololcha). Amharic, English and Afan Oromo

Female applicants are highly encouraged to apply