Customer Service Officer (Maker) -For Branches Under Addis Ababa District Office

Customer Service Officer (Maker) -For Branches Under Addis Ababa District Office

Place of Work: -

·         Addis Ababa

DB/ Vacancy-0127/23

Job Summary

·         The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Academic & Professional Qualification

Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.

• Year of Graduation: 2021 and onwards

Experience

• Zero (0) year of experience
• Not more than 30 years of age (for external applicants)

Required Behavioral & Leadership Competency

·         Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

·         Creativity and innovation skills.

·         Action oriented.

·         Quality focus and attention to detail.

·         Professionalism and integrity in line with Dashen Bank values.

·         Good oral and written communication skills.

·         Critical and analytical thinking and problem solving skills.

·         Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

·         Good customer relationship management skills (internal and external customers).

·         Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

·         Understands the basic mechanisms of general financial products and services.

·         Good knowledge of Bank’s accounting and procedures.

·         Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

·         Excellent command of Microsoft Office applications and good command of the core banking system.

Female applicants are highly encouraged to apply