Call Center Operator

• Answer incoming calls and respond to customer’s existing transportation order
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide service information to the passenger
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up on customer calls where necessary
• Complete call logs and reports
• Performs other assigned tasks within the overall scope of his/her role.

Our values:

• Loyalty 
• Teamwork   
• Being Positive   
• Respecting others
• Transparency 
• Creativity   
• Independence 
• Neutrality

• Bachelor’s Degree and Diploma in any field. GPA from 2.5
• Fluency in English and Amharic, both written and verbal. - Mandatory
• Proficiency with technology, especially computers, software applications, and phone systems & ability to use Microsoft Office programs including Excel, Word, Outlook, and PowerPoint in a professional way and strong typing skills.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

• Excellent interpersonal and communication skills both written and verbal.
• Self-starter with the ability to work with minimal supervision.
• Good organizational, multitasking, and time-management skills.

• Fresh Graduates 
• Age requirement: from 20 - 30
• Excellent communication skills and interpersonal skills and the ability to deal with people.
• Proven administrative and IT skills, and an ability to maintain accurate records.
•  Required Training:
• Training in the field of Call Center and related, (if any).

• Flexible and able to work well under pressure
• Capable of working collaboratively with team members to achieve objectives.