Manager

SUMMARY:

Manage the daily operations of a luxury residential high-rise in accordance with company policies, lease agreements, multifamily documents, and applicable laws. Ensure a warm, safe, secure, inclusive, and transparent environment for all residents, guests, and team members at all times.

Essential Duties and Responsibilities include but not limited to the following: 

• Manage day-to-day operations and leasing functions to ensure resident and owner satisfaction.
• Effective hands-on day to day management and problem solving both front and back of house operations.
• Maintain and elevate the brand’s customer service and quality standards.
• Highlight and oversee proactive training for all team members to ensure consistency.
• Respond clearly and in a timely manner to residents’ needs and complaints and ensure resolution.

SUPERVISORY RESPONSIBILITIES:

Supervising all staff of a luxury residential high-rise tower and assisting Maintenance Supervisor in directing department activities for cleaning crew, maintenance, and security personnel.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

Schedule:

• General 8 hour shift
• On call/
• Emergency Duties if required  
• Weekend availability

Work Location: In person

Department: ADMINISTRATION

Reports To: DEPUTY GENERAL MANAGER 

Qualifications: Education and/or Experience:

• Bachelor’s degree and five (5) years of related training or experience or an equivalent combination of education and/or experience required.
• Degree in business management or a masters in business administration is a plus.
• Good knowledge of different business functions.

Other Skills and Abilities

• General Typing - 60 wpm
• Knowledge in typing in Amharic/Geez                                             

Language Skills:

• Ability to read, write and comprehend simple instructions, correspondence, memos, and reports in Amharic and English. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems solving several concrete variables in standardized situations.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this position, the employee is regularly required to sit and talk or hear. Specific vision abilities required by this job include close vision and color vision.