Customer Service Supervisor

Job Objective:   

Manage cash of the branch, coordinate and coach the activities of the customer service officer, provide an optimal customer service by ensuring service-related digitalization meets the customer expectation and ensure growth by managing marketing campaign. Making sure the financial and operational activities of the Branch are in line with the Bank’s policies, procedures, applicable laws and regulations.

Duties & Responsibilities:

·   Open and administer the Primary Vault dually with the Branch Manager and solely administer Secondary Vault.

·   Initiate cash consignments to/from Treasury by maintaining the established cash holding limit of the Branch, and supply cash against signature to the cashier for the day’s operations and make the necessary replenishments.

·   Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault and post transaction related to cash deposit/withdrawal to/from vault in the System

·   Open and assign till for Customer Services Officers, and control their Till limits.

Collect/deliver cash from/to the Customer Service Officers.

 B.A Degree in Accounting, Management and related fields.