Spa Manager

Job Summary

The Spa Manager oversees the operation in Spa & Fitness, creates the tasteful environment, and is knowledgeable about treatments, products and services offered, also is aware of current market trends and is able to drive Spa & Fitness business in a creative and successful manner.

Duties and Responsibilities

• Manage and oversee all spa operations and spa staff.
• Implementing and maintaining Spa policies, systems and procedures, and managing The Spa on a day to day basis operationally. 
• Monitoring and ensuring standards are met and Guests’ expectations are exceeded.
• Ensuring to achieve monthly revenue budget.
• Assist and develop spa package with Sales, Marketing and PR consultant

Qualifications

• Diploma in Spa Management and/or Hospitality/Tourism Management.
• Minimum 2 years’ experience at the same position in 4 stars’ international hotel chain
• Positive attitude toward supervising & leading a team
• Excellent written and verbal communication skills; customer service skills; teamwork; multitasking and Well-developed Computer Skills particularly MS Office, email
• Knowledge of use of guest activities, sport, games and spa
• Good trainer, able to facilitate at all levels