Senior Operations Manager

AKAMSE Import & Export would like to invite competent and energetic applicants for the following position.

 Job Summary

Senior Operations Manager directs and manages the day-to-day activities of an organization’s operations.  Implements company policies, procedures, and initiatives. Being a Senior Operations Manager evaluates and enhances current operational systems. The specific duties of Senior Operation Manager include formulating strategy, improving performance, procuring material and resources, and securing compliance.

Duties and Responsibility

• Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.
• Passionate about leading and developing self and other leaders.
• To proactively maintain regular engagement with key client contacts in line with client expectations.
• Ensure delivery of Client targets including day to day service levels, customer experience, quality measures and compliance measures
• Responsible for the development of the operational talent pool by optimizing the skills of the existing team.
• To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams.
• Comply with all organizational policies (like dress codes, timing, fire, safety, –) and regulatory requirements.
• Successfully delivering and managing peak trading period in the retail industry
• Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics.
• The continuous identification implementation of operational best practice through interaction with the wider team.
• Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and business plan.
• Selecting, effectively managing and coaching Operations Managers.
• Execute a well-defined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams.
• Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream.
• Identifying and highlighting further opportunities for services and process improvements Essential Experience/Skills Extremely strong call center management experience is essential to be a success in this role.
• Experienced in managing large multi-site /Multi skilled contact centers.
• Ability to demonstrate been able to translate business strategy into day-to-day delivery.
• Setting and reviewing Quality performance standards.
• Daily report summary preparing.
• Setting and reviewing of organizational / productivity objectives in line with the commercial contract

Job Requirements

Education : BSc degree in Civil Engineering/Manufacturing/industrial/Engineering from reputable University

Skills & Attributes

• Time Management.
• Communication & Presentation Skills.
• Change Management Skills.
• Strategic Thinking & Foresight
• Decision Making.
• Problem Solving.
• Emotional Intelligence. 
• Employee Development.
• Keen to accountability and enforcing laws and regulations,
• Cost conscious, having the skill in eliminating areas of waste & cost.
• Excellent written, verbal and presentation skills
• Computer and IT fluency