Customer Handling /Trucks & Cargo Dispatch and Follow Up Junior Officer

Abay Logistics PLC aspires to become Ethiopia's preferred 3rd Party Logistics Company by applying insights and delivering technologically innovative outcomes. We want to create sustainable growth for all businesses and society at large.

The company currently engaged in Customs Clearance and (Transit), Freight forwarding and Shipping Agency. Our company wants to employ very competent and energetic fresh graduates for Customer`s handling, Call center, Truck dispatch officer positions for the Transport Place and delivery system  business line we are going to launch shortly  ;         

Specific Duties and Responsibilities (but not limited to)

• Serve as front office Desk officer for all business enquiries
• Handle all customers company service requests
• Sell company’s  services
• Process orders and transactions
• Deliver Information about a company's offering
• Provide proactive customer outreach
• Handle customer complaints
• Collect  and analyzing customer feedback
• Match Vehicle request with cargo  and dispatch
• Track and trace vehicles/Cargo with devices
• Relaying information to customers, drivers, Transport companies and Operation staffs
• Resolve problems, requests coming from customers and Drivers
• Collect documents from Transporters /drivers and hand over to Operation/Finance
• Preparing work orders for vehicles/Drivers

Education:

• Bachelor of Art Degree   in Business Management or Marketing or Economics or  Logistics, Transport Management, or Related fields

Experience

• Fresh