Junior ICT Officer

Action Against Hunger-USA is part of the Action Against Hunger International network, which provides humanitarian relief in over 40 countries worldwide in the sectors of nutrition, health, water, sanitation and hygiene, and food security and livelihood. Action Against Hunger-USA, an independent NGO, currently manages operations in 8 countries: Kenya, South Sudan, Tanzania, Uganda, Ethiopia, Haiti and Somalia. Action Against Hunger-USA has over $50 million in programs, and approximately 1,700 staff based in in the various country offices, Head Quarter in New York City and Operational Centre in Nairobi. Additional growth is anticipated.

Action Against Hunger has been operational in Ethiopia since 1984 responding to both chronic and acute needs through a multi-sectoral strategy where Nutrition, Health, Food Security and Livelihoods, WASH, MHPSS, Gender and Protection, are integrated to have a meaningful impact on people’s resilience. We operate in 5 different regions with a portfolio of USD20 million of emergency and resilience building programs, research and innovation. Our country team has over 600 national staff working out of 17 field offices across Ethiopia. Our main donors in Ethiopia are BHA/USAID, BPRM, ECHO, Europaid, UNHCR, UNICEF, SIDA, GFFO, EHF, WFP and others.

 I.                          Summary of position

The Junior ICT officer is responsible for Administering in-house and commercial Information system platforms, Ensuring the Action Against Hunger ICT standard is respected, Improving the efficiency of ICT resource use, Promoting user awareness and train users in the use of IT resources, managing telecommunications resources (radio, satellite) and managing base equipment list.

Purpose:

The Junior ICT officer will assist in ensuring the most effective use of IT and telecommunication resources at the base, while respecting Action Against Hunger standards, procedures and the security rules: 

Engagement:

Collaborate with ICT Manager and team to improve the efficiency of ICT resources use. Engage with ethio telecom and other service providers to solve ICT related problems.

Delivery:

The Junior ICT Officer has the responsibility of assisting users in using ICT resources on a daily basis. The expected deliverables are monthly ICT report and site visit report.

Essential Duties

a.       System Administration and Infrastructure management

• Working with the key actors of data collection and food distribution systems (Logistics, Program….)
• Maintenance of wireless connectivity issues on mobile devices in field operations, troubleshooting where necessary.
• Synchronizing mobile data to permanent data repositories and cloud servers.
• Maintaining local networks in the bases according to standards.
• Troubleshooting and escalating network connectivity difficulties.
• Setting up conference room AV equipment for organization meetings.

b.       ICT standards adherence and user training

• Installing, repairing and maintaining  workstations, Tablets/smartphones, standalone and network printer ,and related equipment including peripheral devices and cabling according to Action Against Hunger ICT standard
• Providing and assisting users with training relative to basic workstation operation, and minor troubleshooting;
• Ensuring workstations adhere to IT standards.
• Ensuring antivirus software usage guidelines are respected, that updates are deployed at individual workstations and that antivirus protection is constantly monitored.
• Working with ICT team to train users on the correct use of IT resources and respecting IT security rules;
• Maintaining computers and conducting daily/monthly checks to ensure that maintenance tasks have been executed.
• Ensuring ICT Induction is given to newly recruited staff.

c.       Helpdesk management and technical support to users

• First Line Desktop Support.
• Manage the IT support queue and assigning tickets appropriately
• Setup and provide remote desktop support for users throughout TeamViewer or AnyDesk
• Diagnosing and solving hardware/software problems
• Providing advice and superior IT service to end users.
• Tracking and routing end user problems and requests
• Assist the ICT Manager and ICT Officer with daily activities and related tasks as required (i.e. part of team, hands-on involvement and technical guidance).
• Resolving everyday user problems;
• Providing users with software support for sharing files, emails etc.;
• Reporting problems encountered and solutions implemented;

d.       Telecommunication resources and IT environment

• Working with ICT team on ensuring all means of communication (Broadband internet, VHF/HF Radio communication and satellite communication) are operating correctly.
• Monitoring communications costs by putting log sheet in place.

e.       Equipment management

• Record and update the mission equipment list and inventory
• Working with base  ICT team on reconciliation of base equipment list and master equipment list.
• Ensuring equipment are properly tagged according to Action Against Hunger standard.
• Conducting regular physical inventory.
• Ensure equipment allocation forms are signed for all Ict equipment allocated to users.

f.        Reporting and Documentation

• Capitalizing data and procedures related to the use of IT resources and networks and communicating this information upstream to line management.
• Providing Monthly report and site visit report.

II.               Supervisory Responsibilities

N/A

III.             Gender Equality Commitments  

• Foster an environment that supports values of women and men, and equal access to information.
• Provide a work environment where women and men must be evaluated and promoted based on their skills and performance.
• Respect beneficiaries’ women, men, children (boys and girls) regardless of gender, sex orientation, disability, religion. Race, color, ancestry, national origin, age, or marital status.
• Value and respect all cultures. 

IV.            Fiscal Responsibility

N/A

V.              Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within short time frames under stressful situations in the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VI.            Working Conditions, Travel and Environment

The duties of the job require regular job attendance at least five days per week. Must be available to work outside normal office hours or on the weekends as required and in line with Labor Law.

Job Requirement

• BSC Degree in Information technology, Computer science, Information System or other relevant degree from a recognized institution
• At least 3 years’ experience in Humanitarian context.

I.                 Required Skills & Competencies

• Experience in providing technical assistance across a variety of departments
• Excellent spoken and technical writing ability in English, including report writing
• Good communication skills - Organizational skills - Adaptability - Pedagogical approach – Rigour, Flexibility and patience.
• Good knowledge of the Windows operating environment and Microsoft Office ( 2010, 2016), Microsoft 365,
• Good knowledge of IT troubleshooting and maintenance.
• Good Knowledge of networks and wireless technologies.