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Snap Plaza 8th floor, Bole Next to The Millennium hall. Addis Ababa, Ethiopia
Job Description:
  • Assists to ensure that minimum brand standards have been implemented.
  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
  • Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Assists to ensure that Food and Beverage employees work in a supportive and flexible manner with other departments.
  • Assists to monitor service and food and beverage standards in the Outlet to take corrective actions where necessary.
  • Frequently verifies that only fresh products are used in food and beverage preparation.
  • Assists the Outlet Manager with creative suggestions and ideas.
  • Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
  • Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.
  • Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Personally, and frequently verifies that guests in the Outlet are receiving the best possible service.
  • Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
Job Requirements:
  • Relevant Degree or Diploma in Hospitality or Tourism management
  • Minimum 2 years' work experience as Assistant Outlet Manager or Team Leader/Captain in an international hotel or large restaurant with good standards.
  • Excellent knowledge of products and services provided by the hotel.
  • Must have superior English language skills to facilitate effective communication process
  • Must be highly flexible with working hours.
Job Category:
Customer ServiceHotel and Hospitality
Customer Service, Hotel and Hospitality
Full time
Full time
Addis Ababa, Addis Ababa
Hyatt Regency Addis Ababa Hyatt Regency Addis Ababa

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