Assistant Customer Service Officer -For Branch`s under Addis Ababa District

Assistant Customer Service Officer -For Branch`s under Addis Ababa District

DB/ Vacancy- 0322/22

Job Summary

•  The candidate is interested in and able to make front office customer service support at the branch. S/he will assist in handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Academic & Professional Qualification

• Diploma in Accounting, Banking & Finance Sales, Marketing, Information Technology or any other equivalent fields
• Level 4 COC Certified
  
• Year of graduation is 2020 and on-wards
  

Experience

• Zero (0) year of experience
• Not more than 25 years of age (for external applicants)

Required Behavioral & Leadership Competency

·      Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

·      Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

·      Creativity and innovation skills.

·      Action oriented.

·      Quality focus and attention to detail.

·      Professionalism and integrity in line with Dashen Bank values.

·      Good oral and written communication skills.

·      Critical and analytical thinking and problem solving skills.

·      Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

·      Good customer relationship management skills (internal and external customers).

·      Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Office applications and good command of the core banking system.