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Snap Plaza 8th floor, Bole Next to The Millennium hall. Addis Ababa, Ethiopia
Job Description:

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you.

We are pleased to announce the following vacancy for Enterprise Sales Executive within the Enterprise Retail Experience and Sales Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below. 

Detailed Description

Reporting to the Regional Manager, Enterprise Indirect Sales, the role holder will have overall Responsibility for Care of all EBU customers visiting Retail Shops, which includes selling and upselling of EBU Products and Services, training & providing end to end support with particular focus on SMEs and Soho customers.

 Job Responsibilities

  • Offer exceptional front-line support to Business customers visiting Retail shops and ensure that customers are satisfied with products, services, and features.
  • Acquisition of customers on Safaricom Enterprise products and services
  • Training of customers on Enterprise Products and services
  • Achievement of Revenue and customer acquisition targets
  • Provision of superior service to customers and proactive handling of customer issues to achieve the set NPS targets.
  • Develop strong relationships with customers to grow revenue and reduce churn
  • Liaise with other EBU internal resources to support customers within the shop and surrounding areas 
  • Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end.
  • Adherence to documented operational processes, procedures, and standards
  • Identify opportunities to win more on sales by up-selling and cross-selling and ensure achievement of daily, weekly, monthly, quarterly sales targets
Job Requirements:

  • Business related degree from a recognized university.
  • Minimum 2-year B2B sales experience
  • Minimum 2 years’ experience in frontline customer facing service environment.
  • Understanding of English and local language both written and spoken.
  • Literacy in basic computer applications such as MS word, excel, outlook etc.
  • Ability to cope with pressure from customers while delivering quality service.
  • Ability to accurately perform cash transactions.
  • Knowledge of Telecommunication products and services.
  • Good listening and critical problem-solving skills.

Job Category:
Business and AdministrationManagement
Business and Administration, Management
Hawassa, SNNPR
Safaricom Ethiopia PLC Safaricom Ethiopia PLC

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