Enterprise Sales Executive

Purpose:

Overall Responsibility for Care of all EBU customers visiting Retail Shops, which includes selling and upselling of EBU Products and Services, training & providing end to end support with particular focus on SMEs and Soho customers.

Key Responsibilities:

• Offer exceptional front-line support to Business customers visiting Retail shops and ensure that customers are satisfied with products, services, and features.
• Acquisition of customers on Safaricom Enterprise products and services
• Training of customers on Enterprise Products and services
• Achievement of Revenue and customer acquisition targets
• Provision of superior service to customers and proactive handling of customer issues to achieve the set NPS targets.
• Develop strong relationships with customers to grow revenue and reduce churn
• Liaise with other EBU internal resources to support customers within the shop and surrounding areas  
• Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end.
• Adherence to documented operational processes, procedures, and standards
• Identify opportunities to win more on sales by up-selling and cross-selling and ensure achievement of daily, weekly, monthly, quarterly sales targets

Key performance indicators

Key KPIS:

• Revenue Achievement
• Customer Acquisition – Mobile Voice & Data Connections, Fixed Broadband Connections, MPESA merchants
• Enterprise Net Promoter Score
• Product Penetration

Education & Experience:

• Business related degree from a recognized university.
•  Minimum 2-year B2B sales experience
•  Minimum 2 years’ experience in frontline customer facing service environment.
•  Understanding of English and local language both written and spoken.
• Literacy in basic computer applications such as MS word, excel, outlook etc.
• Ability to cope with pressure from customers while delivering quality service.
• Ability to accurately perform cash transactions.
• Knowledge of Telecommunication products and services.
• Good listening and critical problem-solving skills.