MEAL and Accountability Coordinator

ROLE PURPOSE

Plan International Ethiopia is looking for MEAL coordinator for its humanitarian response projects in Oromia. The overall purpose of this role is to strengthen Plan’s Monitoring, Evaluation and Learning (MEAL) system & accountability in our humanitarian response endeavours in Oromia Region. He/she ensures that program quality is reflected within the project cycle and the project implementation is undertaken efficiently and effectively by reflecting that all M&E requirements are in place and that cross-cutting issues of inclusion and DRR are properly incorporated.

Dimensions of the Role

• The job holder is responsible for initiating, development and implementation of a accountability system for our Humanitarian response projects in Oromia.
• The post holder will be responsible to lead the Humanitarian Response project accountability related activities at Oromia PA.
• Providing accountability related specialist advice or specific skills to team
• Makes accountability the responsibility of everyone and contributes to a change in our culture to put the affected communities at the heart of everything we do.

Key Responsibilities and Accountabilities

    Accountability:

• Play significant role in the roll out of the accountability framework for HR projects in Oromia.
• Establish/strengthen the community level feedback/compliance management committie in each intervention sites.
• Lead the need assessment to identify the preferred channel to communicate with client and stakeholders.
• Establish/install/in place feedback and complaint management/collection mechanism in the target communities.
• Familiarize the mechanisms to all stakeholders (children, caregivers, community leaders/elders, compliance and feedback management committee etc.) and program staffs.
• Peridically collect feedback/complaints from different actors/providers and enter the feedback and complaint cases into the feedback, complaints, and response logbook.
• Continuously update the systems (i.e. feedback and complaints database, feedback and complaints logbook) with the responses/action taken, date when feedback or complaint was resolved and when the response was given to the contributors (feedback and complaint raiser) in order to manage and close the feedback loop.
• On a regular basis, use the data recorded/stored in the logbook and or database to prepare a summary accountability report, mainly based on the accountability indicators.
• Facilitate/organize accountability data review, review and reflection meetings separately or merging with quarterly project review meetings.
• Make sure that input from accountability system used for learning and project modification, then communicate.

Dealing with Problems

• This position requires a very high degree of conceptual, analytical and deductive thinking. It requires ability to investigate into and solve complex problems that the project focuses on.
• The position requires an objective, integrated and multidisciplinary approach to programming.

• The post holder requires a clear understanding of the policies, procedures, strategic direction of the organization and the ability to conceptualize the existing interrelationships, organizational working environment and other prevailing conditions. The post holder must be able to cope up with and address all M&E related problems that the project will face.

Safeguarding Children and Young People (Safeguarding) and Gender Equality and Inclusion (GEI)

• Ensures that Plan Ethiopia contributes to Plan International’s global efforts to ensure safeguarding and GEI, including making sure that relevant reporting and data are submitted. 
• Raise children’s rights/protection awareness and important of gender equality and respect to diversity within Plan and amongst partners and community members.
• Ensure equal participation and benefit of boys and girls and children  with disabilities in all phases of programme/ project implementation.
• Integrate safeguarding and gender issues within the M&E framework.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

Qualifications/ experience essential:

• Bachelor Degree in fields such as Social science, Economics, Statistics or related fields.
• Strong commitment on accountability principles and at least 5 years of relevant professional experience in area of accountability in an NGO environment, preferably in humanitarian sector.
• Practical knowledge of establishing accountability system and implementation, including development of different feedback receiving mechanisms and forms, feedback recording database, production of regular accountability report.
• Excellent skills and demonstrated experience of using MS Office and ICT.

Qualifications/ experience desirable:

• Experience in humanitarian contexts is preferable.

Knowledge

• In-depth knowledge and understanding of the core humanitarian standards.
• Knowledge of effective participatory accountability systems.
• Knowledge of current international development trends and thinking on programme effectiveness, learning and in Child Rights programming.

Skills specific to the post

• Excellent conceptual and strategic thinking skills
• Strong analytical skills and high attention to detail
• Negotiation and influencing skills
• Excellent writing and editing skills
• Strong team building and motivational skills
• Skills of Statistical data analysis
• Strong organizational and project management skills, and ability to deliver within tight deadlines
• Establishes strong working relationships with colleagues from different functions and cultures.
• An understanding of and commitment to the aims and values of Plan.

Competencies

• Able to perform under stress, innovative, build relationships, communicate effectively, coach and mentor, facilitate change, develop teams, initiate action, strategic decision making, planning and organizing and a personal commitment to children’s development and protection.

Languages required

• Fluency in English language is essential.
• In addition to Amharic, Knowledge of Local Languages is a desirable.

Leadership Attitudes & Behaviours.

• A predisposition to collaborative positive engagement with all other parts of the organisation.
• A commitment to communicate in a timely manner.
• Relates to people in a friendly, open manner and engenders trust from other staff
• Creates strong sense of purpose within organisation and with stakeholders
• Humble, supportive, ethical and service oriented
• Promotes innovation and learning
• Pleasant and polite attitude at all times; ability to reflect professional standards
• Able to work with minimum supervision.