Data Center Operator

 Install and configure computer hardware and software systems

Monitor computer systems and networks to ensure they function efficiently

Communicate with clients over the phone or face-to-face to assist them in

setting up systems or resolving issues

Troubleshoot network and system problems to provide solutions to

hardware/software defect

 Follow instructions contained in the equipment manual when setting up a

system or conducting repairs

Create and set up new user accounts/profiles, as well as address issues with

passwords

 Establish and maintain a positive trust relationship with customers and with

data specialists such as programmers

 Perform tests to verify the functionality and usability of new technology

 Present to company management reports of IT/systems support services

 Offer recommendations on customer learning requirements during the

development of client training programs

Conduct research to identify ways of improving on the current system

performance

Produce shift status reports communicating shift operations and issues to

superiors

 Maintain inventory of data center supplies such as printers, scanners, and

copiers

 Implement procedures, policies, and standards to ensure work operations are

effective

Participate in educational programs and workshops to improve on existing

job knowledge/skill. 

BA degree in IT-related fields

 Minimum of 4 years relevant experience

Bachelor’s degree in computer science, computer networking/hardware, or

in other related disciplines. Having other training is an advantage.

Interpersonal Skill: the ability to work with IT support and other data center

personnel to ensure uptime maximization

Communication Skill: able to produce concise reports on data center

operations

IT Skill: proficient in designing, operating, and maintaining computer

network systems.