IT Officer

Reference Number: JKP/CS/IT/01

Projected start date: 18^th July 2021 

Who we are

Jakenn Publishing is the media company of the present and the future of Ethiopia. We bring our passion for reporting and independent journalism to tell the stories which matter in the Ethiopia today and the Ethiopia being shaped for tomorrow.

JaKenn is widely known for its flagship publication and web portal Addis Standard. Started as a magazine in 2011, Addis Standard has evolved into the digital platform of choice for breaking news, analysis, and spell-binding commentary about Ethiopia that establishes understanding of happenings beyond your eyes and ears. One of the most followed media brands in Ethiopia on twitter and a solid web presence that has a firm grip on Ethiopia’s rapid political, economic, and social transformation, Addis Standard provides consumers content worthy of their time and attention.

As a young and dynamic company, JaKenn embodies an emerging multicultural Ethiopia where people are valued for their contribution to the development of a democratic and prosperous country. We understand that this means listening to our consumers, employees, and stakeholders in all processes from product development to execution. We value diversity and make an honest effort at providing an inclusive work environment that supports growth, nurtures innovation, and embraces risk taking.

The Job

As part of its corporate strengthening efforts to grow its audience and potential customer base, JaKenn would like to hire an IT officer install, maintain, and repair computers and networks. He/she will be the one to ensure that adequate IT infrastructure is in place and is used to its maximum capabilities. As an IT Officer he/she must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability to fix issues and ensure functionality. The goal is to install and maintain high quality networks and computer systems. This position reports to the Finance & Administration Manager and will work with other members of the team in a dynamic company.

Duties and Responsibilities

As the focal person for Information Technology, the IT officer will:

• Setting up hardware and installing and configure software and drivers.
• Administer network and data security, including directory, group policy, firewalls, virus protection, and email security.
• Perform data backups to ensure all company-owned work is saved and archived.
• Install and update network system improvements.
• Install and configure wireless networking equipment.
• Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage.
• Assist with the design, implementation, and support of new software and features.
• Evaluate connectivity issues, equipment, and software and hardware.
• Respond to IT issues, hardware maintenance, software, networking, etc.
• Provide helpdesk and technical support either by phone, remote access, or site visits
• Oversee troubleshooting for system errors.
• Set up equipment for new users and employees.
• Consult with vendors and clients to integrate and update company technology.
• Ensure system optimization for all technology resources.
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Replace parts as required
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment
• Maintaining and repairing technological equipment (e.g., routers) or peripheral devices
• Offer timely technical support and teach users how to utilize computers correctly.
• Provides IT support, training, and orientation for new technology users
• Offers troubleshooting, support, and repair when IT equipment or networks malfunction
• Provides phone, live chat, or in-person support, depending on the organization’s scope
• Performs miscellaneous job-related duties as assigned.

Qualifications

• A minimum of bachelor’s degree in Computer Science or a Related Field, Knowledge of Computers and Networks, Knowledge of Software and Hardware, Decision Making, Problem Solving, Critical Thinking, Written and Verbal Communication, Interpersonal Communication, Attention to Detail, Ability to Work Under Pressure, Ability to Meet Goals, Patience.

Experience and skillset

• Five years’ experience bachelor’s degree in computer science, MIS, or similar field at least 3 years of progressively responsible work experience directly related to the duties and responsibilities specified.
• Proven working experience as an IT Manager or relevant experience
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Expertise in data center management and data governance
• Hands-on experience with computer networks, network administration and network installation
• Ability to manage personnel
• Proven experience as a Computer Security Specialist
• Programming skills are a plus (e.g., knowledge of C++, PHP languages)
• Familiarity with security frameworks (e.g., NIST Cybersecurity framework) and risk management methodologies
• Knowledge of patch management, firewalls, and intrusion detection/prevention systems (e.g., Tipping Point)
• An analytical mind with excellent problem-solving ability
• Outstanding communication and organization skills
• Decision-making skills
• At least 3 years of experience providing information communications technology (ICT) and administrative support in a development context.