EXTERNAL SHORT TERM CONSULTANCY (9 MONTHS) CHATBOT PROJECT CONTENT EDITOR

SOS Children's Villages International is developing new ICT project based on AI/chatbot technology to support the Learning and Development of the caregivers of our programmes. We are looking for short term external consultant to support various content editing and knowledge-base development tasks for the project as per the following tasks and conditions.

CONSULTANCY TASKS AND DELIVERABLES

• Collect training and learning content from team of care programme development experts in various parenting areas.
• Edit and proofread the content provided by the experts’ team and simplify its’ language to be on an easily understandable level.
• Transform the collected content to become on a form of meaningful Q&As to build multiple comprehensive knowledge-base for the integration in the system.
• Develop multiple synonyms formulations for the Q&As simulating different human beings interaction with the chatbot.
• Analyse users’ unanswered questions as generated by the system and validate the existence of matching answers in the knowledge-base.
• Map users’ unanswered questions with existing appropriate answers in the knowledge-base
• Compile list of unanswered questions where no qualifying answer exists in the knowledge-base and submit it to the content experts’ team for feedback.
• Update the knowledge-base with the new/revised questions based on the content performance check.

WORK EFFORT AND CONSULTANCY DURATION:

• This consultancy is based on 8-10 hours per week for a duration of 9 months.

CONSULTANCY LOCATION:

• Remote/online. The consultant will be fully responsible of arranging the necessary ICT tools and connectivity directly on her/his side to fulfil the tasks of the consultancy.

QUALIFICATIONS AND COMPETENCES

• Proven experience on adults training on areas of Child and Youth Care development.
• Proven experience on communication tasks including editing, proofreading, correspondence writing and formal external communication materials.
• Proven knowledge with NGOs sector, programme development, child welfare, child safeguarding topics and policies.
• Advanced English skills.
• Advanced ICT Skills especially in Microsoft Excel.
• Performance and deliverables oriented.